Privacy Policy

1) What personal data we collect

When you submit a request, we may collect personal data such as: your name, phone number, email address, and the details you provide in your message (for example, preferences for household staff). We also process data generated when you interact with the website (e.g., technical logs), if applicable.

2) How we use personal data

• To process your request and contact you about nanny recruitment/matching services.
• To communicate and manage requests, including scheduling and coordination with applicants/household clients.
• To ensure security and troubleshoot (including technical monitoring and prevention of misuse).
• For compliance with legal obligations.

If we provide employment-mediation services for household staff recruitment as part of matching/recruitment activities, we operate within the framework of Про зайнятість населення (including restrictions related to fees charged to jobseekers, where applicable).

3) Lawful basis and consent

We process personal data based on the applicable legal grounds under Ukrainian law, including where processing is necessary to respond to your request and take steps at your request prior to any agreement, and/or with your consent for specific types of processing.

Where consent is required, you can withdraw it at any time by contacting us using the details below. Withdrawal of consent does not affect processing that occurred before withdrawal.

For purposes of personal data protection, we comply with Про захист персональних даних.

4) Distance contracting (if applicable)

If your request and/or any ordering process is part of distance contracting, we provide pre-contract information required for distance transactions and e-commerce in accordance with Ukrainian requirements, including Про електронну комерцію.

5) Cookies and similar technologies

If we use cookies or similar technologies for analytics, advertising, or marketing (including where tracking is performed via electronic communications), we provide cookie-related disclosures and obtain consent where required. The specific categories used on the site depend on your settings and the implemented tracking tools.

All cookie-related processing is carried out in line with Про захист персональних даних.

6) Your rights

Under applicable Ukrainian law, you may have rights including: access to your personal data; correction of inaccurate data; deletion or restriction of processing in certain cases; withdrawal of consent (where applicable); and the right to object to processing on grounds related to your particular situation, as provided by law.

We strive to provide truthful and accessible information to consumers in accordance with Про захист прав споживачів and Ukrainian state-language requirements for consumer-facing information.

7) Who we share personal data with

We do not sell your personal data. We may share personal data only when needed to provide the services you request (for example, with relevant personnel/partners involved in recruitment/matching) and when permitted by law. Where we use processors (service providers), we require appropriate safeguards.

8) Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we take reasonable steps to delete, anonymize, or securely dispose of personal data.

9) Security

We apply organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, or alteration, taking into account the nature of the data and the risks involved.

10) Contact us about privacy

To exercise your rights or ask privacy questions, contact our privacy team using the details below.